We may revise these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement via email, detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us.
Your order is an offer to us to purchase the product specified in the order. Our acceptance of an order takes place when we accept payment or dispatch the product, whichever is the sooner. When we dispatch the product the purchase contract will be made even if your payment has not been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. To view the order status, please go to your Customer Account section. Here you will be able to view whether or not your product has been dispatched.
We may refuse to accept an order:
- where we cannot obtain authorisation for your payment;or
- if there has been a pricing or product description error; or
- if you do not meet any eligibility criteria set out in our terms and conditions.
Order acceptance is subject to internal anti-fraud security checks which may result in the cancellation and refund of customer orders.
It is our responsibility to supply you with goods that meet your consumer rights.
The price you pay is the price displayed on this website at the time we receive your order, apart from if we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price, or cancelling it. If you cancel and you have already paid for the products, you will receive a full refund. If we are unable to contact you we will treat the order as cancelled. While we try and ensure prices are accurate, our website contains a large number of products and it is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure found within our Delivery section.
All product prices are shown in £sterling and are inclusive of VAT (Value Added Tax) at the current applicable rate, unless specified otherwise.
Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.
While we will use reasonable endeavours to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
This website is provided on an "as is" or "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including, but not limited to, implied warranties of non-infringement, compatability, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms which, but for these terms and conditions, might have effect in relation to this website. We make no warranty that the website will meet your requirements or will be uninterrupted , timely, or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.